Intake and Administration Officer - Central Intake

Make a real difference to people accessing healthcare services in East Gippsland. In this rewarding administration role, you'll be the first point of contact for clients, completing initial needs assessments, coordinating referrals and helping connect people with the right support to remain safely at home or transition smoothly from hospital to home.

The Contract: Ongoing Part Time | 48 hours per fortnight

The Position

Central Intake provides coordination and administrative support across the BRHS Health Independence Program and a range of community and home-based services. In this role, you will:

• Coordinate referrals across community health services.
• Complete initial needs assessments and intake processes.
• Triage and schedule client appointments.
• Provide exceptional customer service to clients and referrers.
• Maintain accurate client records and data systems.
• Liaise with clinicians, GPs and external providers.

Skills & Experience:

• Minimum 4 years' administration and customer service experience.
• Proven ability to manage high-volume client interactions with accuracy and professionalism.
• Strong communication and interpersonal skills.
• Well-developed organisational skills with the ability to prioritise competing tasks.
• Proficiency in Microsoft Office and confidence learning new systems.
• Certificate III in Business/Administration desirable.

Please view the full key selection criteria in the Position Description here.

Why Join BRHS?

• Enjoy excellent work-life balance with 48 hrs per fortnight
• Extensive salary packaging to increase your take-home pay
• Up to 5 weeks annual leave each year
• Supportive and welcoming team environment
• Grow your skills in a large regional health service

Applications close: Wednesday 23rd September 2026

Ready to make a difference? For more information contact:        

Alison Woodward, Central Intake Manager on 03 5150 3248.

Applications are to include:

• A cover letter outlining your suitability for the role in line with the position description
• A resume (including two recent referees)

All appointments are subject to the below requirements.  Successful applicants are unable to commence until these have been provided: 

• Satisfactory Police Record Check 
• Immunisation Status Clearance 
• Working with Children Check

Bairnsdale Regional Health Service (BRHS) is East Gippsland’s largest employer, delivering a comprehensive range of hospital and community-based health services to our region. Located in the beautiful East Gippsland region of Victoria, enjoy a truly balanced lifestyle — from living on the Gippsland Lakes to easy access to pristine beaches, the high country and alpine snowfields. At BRHS, you’ll find a rewarding and supportive work environment that offers challenge, variety and genuine opportunities to grow your career. You’ll join a committed team of health professionals and support staff who share a common purpose: Best Care Experience. Every Person, Every Time. Be bold. Make the change and build your future with BRHS. 

Find out more about working with us here and follow us on facebook.

Click here to find out more about East Gippsland.

At BRHS, we recognise that diversity strengthens our workforce, enhances our services and enriches the communities we serve.  We are committed to fostering an inclusive, respectful, and equitable environment where everyone, regardless of background, identity or ability, feels safe, valued and supported.  Should you require any reasonable adjustments or support during the recruitment process, please contact us at people.culture@brhs.com.au

Bairnsdale Regional Health Service is deeply committed to an environment that supports the safety and wellbeing of all people including children.  Read our full values and commitments here.