Application Support Officer

Latrobe Regional Health is a leading provider of health care services across the Gippsland Region

Are you seeking a diverse Application Support Officer role at a leading regional hospital? Join Gippsland Health Alliance at Latrobe Regional Health, where a ‘world of opportunities awaits'.

Latrobe Regional Health (LRH) is seeking a dedicated and passionate Application Support Officer at Gippsland Health Alliance (GHA). Gippsland Health Alliance is a consortium of all publicly funded health services in the Gippsland region. We are committed to delivering high-quality and safe patient care through innovative projects and continuous improvement initiatives. This position is on an ongoing, full-time basis.

Our Application Support Officer will provide day-to-day support for the Electronic Medical Record (EMR) environment and other clinical and business systems. This role involves collaboration with various stakeholders, including vendors and regional partners.

Key Responsibilities

• Provide day-to-day administration, end-user support, training, and education across Gippsland Health Alliance applications.
• Respond to incidents and service requests, log and track problems, and engage with service providers to ensure effective resolution.
• Support application patching, upgrades, testing, and modifications to maintain system reliability and functionality.
• Work with stakeholders to gather requirements, develop change/enhancement plans, and support implementation activities.
• Develop and deliver training, documentation, and knowledge-sharing resources to empower users and enhance service outcomes.

About you

Ideal candidates for this role will have:

• Completed education to a Year 12 level. 
• Current Driver's Licence. 
• ITIL certification is desirable.
• Prior experience in a health environment is desirable. 
• Excellent communication skills, both oral and written, in a complex and diverse organisation. 
• Demonstrated experience of working as part of a team to deliver change. 
• Vision, loyalty, perseverance, passion and integrity. 

Gippsland Health Alliance offers a range of benefits including:

• Salary packaging up to $9,000 per annum.
• Meals/Entertainment benefit up to $2,650 per annum.
• Multidisciplinary teamwork across the hospital.
• Encouragement for professional development and ongoing education.
• A range of social club activities, discounts and diverse workplace activities.
• Free access to our Staff Wellbeing Centre offering health education and wellbeing services.

This is an exciting opportunity to build and advance your career and leadership skills. For more information, we encourage you to contact Wylie Edwards, Technical Operations Manager via email: Wylie.Edwards@gha.net.au for a confidential discussion. Please click here for a copy of the Position Description.

About us

Located in the picturesque region of Gippsland, Gippsland Health Alliance (GHA) offers the perfect balance between career and lifestyle. Enjoy easy access to Melbourne, stunning beaches, majestic mountains, and serene lakes. With flexible working hours, you can make the most of what Gippsland has to offer.

Gippsland Health Alliance is a consortium of all publicly funded health services in the Gippsland region. Our overarching objective is to provide timely information to health professionals and administrators whenever needed. At GHA, we are dedicated to transforming healthcare delivery and improving patient outcomes across the Gippsland region. Our goals include providing exceptional service which positively impacts our community, driving value for money solutions and enhancing the quality and efficiency of patient care by establishing a system to promote collaborative and coordinated services.

How to apply

Join us in our mission to provide exceptional healthcare services to our community. Apply today and make a difference in the lives of our patients and their families. Please click the APPLY button to be directed to our Careers page for direct application. Applications should include a cover letter addressing the Key Selection Criteria and current resume.
Applications close: 11th September 2025

Explore all the great things happening at LRH by visiting our Careers and Training page of our website www.lrh.com.au/Careers-and-Training/ and take the next step in your career journey.

Before commencement, the successful applicant will

Provide an original valid National Police Record Check, an employee Working with Children Check, and current season influenza vaccine (if applicable to work area), unless a valid medical exemption applies. 

Diversity and inclusion

We actively embrace workforce diversity, equity and inclusion, and encourage applications from across our community, including Aboriginal and Torres Strait Islander people. LRH’s Aboriginal Hospital Liaison Officer is available to support Aboriginal and Torres Strait Islander descent applicants and can be contacted via email on AboriginalHealthUnit@lrh.com.au