Application Support Officer

Latrobe Regional Health is a leading provider of health care services across the Gippsland Region

About the role

Are you seeking a rewarding and diverse Application Support role in a leading regional hospital? Join the Gippsland Health Alliance team at Latrobe Regional Health, where we value our employees by providing a safe and supportive workplace culture that enables you to thrive. 

Latrobe Regional Health is looking for Application Support Officer to join our growing team on a full time (1.0EFT) ongoing basis.

We are seeking a proactive and customer-focused Application Support Officer to provide administration, operational support and implementation assistance for the Electronic Medical Record (EMR), and other clinical and business systems. This role is responsible for maintaining the daily operational health of supported systems, resolving issues and service requests, coordinating application enhancements, supporting systems upgrades, and assisting users across the health services.

Working Together | We will respond to challenges together to create a safe, quality health service

The role of the Application Support Officer is to:

• Provide day-to-day application administration including resolving incidents, responding to service requests and maintaining accurate issues logs.
• Support system enhancement, application patching, upgrades and modifications, ensuring minimal disruption to users.
• Deliver training, on-site support and user education, including developing training materials and documentation.
• Gather requirements, analyse options, and support implementation and change management plans to driver continuous improvements.
• Assist with application testing, troubleshooting, issue escalation and customer follow-up to ensure satisfaction with outcomes.
• Build strong working relationships with stakeholders, service providers and partner agencies across the GHA region.

About you

Ideal candidates for this role will have:

• Completion education to Year 12 and a current driver’s licence.
• Excellent communication skills with the ability to work collaboratively in a complex, diverse organisation.
• Experience working as part of a team to deliver change in a health service or similar environment.
• Understanding of hospital and clinical processes and how information systems support service delivery.
• Strong organisational skills with the ability to manage competing priorities, problem-solve and meet deadlines.
• Experience in support EMR/ICT systems, ITIL certification, qualifications in IT or programming, and experience with health data standards.

Gippsland Health Alliance offers a range of benefits including:

• Salary packaging up to $9,000 per annum.
• Meals/Entertainment benefit up to $2,650 per annum.
• Encouragement for professional development and ongoing education.
• A range of social club activities, discounts and diverse workplace activities.
• Free access to our Staff Wellbeing Centre offering health education and wellbeing
• Access to discounted gym membership and fitness services through Fitness Passport Services.

Interested about this exciting opportunity, but want more information? We encourage you to contact Wylie Edwards, Technical Operations Manager email on Wylie.edwards@gha.net.au for a confidential discussion.

Please click here for a copy of the Position Description

About us

Located in the picturesque region of Gippsland, Gippsland Health Alliance (GHA) offers the perfect balance between career and lifestyle. Enjoy easy access to Melbourne, stunning beaches, majestic mountains, and serene lakes. With flexible working hours, you can make the most of what Gippsland has to offer.

Gippsland Health Alliance is a consortium of all publicly funded health services in the Gippsland region. Our overarching objective is to provide timely information to health professionals and administrators whenever needed. At GHA, we are dedicated to transforming healthcare delivery and improving patient outcomes across the Gippsland region. Our goals include providing exceptional service which positively impacts our community, driving value for money solutions and enhancing the quality and efficiency of patient care by establishing a system to promote collaborative and coordinated services.

Diversity and inclusion

We embrace workforce diversity and actively encourage applications from across our community including Aboriginal and Torres Strait Islander people, people with linguistically diverse backgrounds, people of all genders and gender identities and people with disabilities. LRH's Aboriginal Hospital Liaison Officer is available to support Aboriginal and Torres Strait Islander descent applicants and can be contacted via email: AboriginalHealthUnit@lrh.com.au 

How to apply

Join us in our mission to provide exceptional healthcare services to our community. Apply today and make a difference in the lives of our patients and their families. Please click the APPLY button to be directed to our Careers page for direct application. Applications should include a cover letter addressing the Key Selection Criteria and current resume.

Applications Close: 16 March 2026

Explore all the great things happening at LRH by visiting our Careers and Training page of our website www.lrh.com.au/Careers-and-Training/ and take the next step in your career journey.

Before commencement, the successful applicant will

Provide evidence of an original and valid National Police Record Check, an employee Working with Children Check, and a current season influenza vaccine (if applicable to work area), unless a valid medical exemption applies.