Clerical Services Officer

Latrobe Regional Health is a leading provider of health care services across the Gippsland Region

About the role

Are you seeking a rewarding and diverse Clerical Services role in a leading regional hospital? Join the Clerical Services Team at Latrobe Regional Health, where we value our employees by providing a safe and supportive workplace culture that enables you to thrive. 

Latrobe Regional Health is looking for Clerical Services Officer to join our growing team on a casual basis.

The Clerical Services Officer plays an important role in supporting patient-centred care by providing high-quality clerical, administrative and customer service functions across wards, reception, switchboard and data-entry activities. Working as part of the Clerical Services team, this position is responsible for accurate patient information processing, reception support, record management, and contributing to efficient day-to-day operations across acute, subacute and mental health areas.

Working Together | We will respond to challenges together to create a safe, quality health service

The role of the Clerical Services Officer is to:

• Provide efficient clerical services include filing, patient record management, mail sorting/distribution, data entry and use of LRH systems.
• Deliver high-quality customer service by responding to reception and telephone enquiries professionally and courteously, and supporting staff and visitors.
• Process patient admissions, discharges, transfers and acidity data, ensuring all information is accurate and correctly recorded.
• Support continuous improvement of Clerical Services by reviewing work practices, contributing suggestions, and seeking customer feedback.
• Participate as a flexible and collaboration team member, assisting with training/orientation of new staff and maintaining positive workplace relationships.
• Comply with LRH policies, statutory requirements, safety standards, mandatory training and audit processes, including OH&S and risk management protocols.

About you

Ideal candidates for this role will have:

• Experience in customer service, working in busy environments and working with minimal supervision.
• Excellent telephone techniques, interpersonal skills, attention to detail and the ability to prioritise tasks effectively.
• Strong commitment to customer service, confidentiality, professionalism and high personal presentation standards.
• Flexibility, adaptability, willingness to learn and the ability to work well under conflicting demands.

Latrobe Regional Health offers a range of benefits including:

• Salary packaging up to $9,000 per annum.
• Meals/Entertainment benefit up to $2,650 per annum.
• Encouragement for professional development and ongoing education.
• A range of social club activities, discounts and diverse workplace activities.
• Free access to our Staff Wellbeing Centre offering health education and wellbeing
• Access to discounted gym membership and fitness services through Fitness Passport Services.

Interested about this exciting opportunity, but want more information? We encourage you to contact Blair Tanner, Clerical Services Manager email on Blair.Tanner@lrh.com.au for a confidential discussion.

Please click here for a copy of the Position Description

About us

Located in the picturesque region of Gippsland, Latrobe Regional Health (LRH) offers the perfect balance between career and lifestyle. Enjoy easy access to Melbourne, stunning beaches, majestic mountains, and serene lakes. With flexible working hours, you can make the most of what Gippsland has to offer.

LRH cares for a population of about 300,000 and is the regional provider of specialist services. Our catchment covers 42,000 square kilometres, from Phillip Island to Mallacoota in the far east of Victoria. LRH offers cardiac care, surgery, medical, renal, emergency care, aged care, women's and children's services, pharmacy, allied health and rehabilitation. Medical and radiation oncology are offered by the Gippsland Cancer Care Centre.

Now is an exciting time to join the LRH team, with the $223.5 million expansion completed in March 2024, offering improved maternity and paediatric facilities, larger intensive care unit, increased medical and surgical beds and additional operating theatres.

Diversity and inclusion

We embrace workforce diversity and actively encourage applications from across our community including Aboriginal and Torres Strait Islander people, people with linguistically diverse backgrounds, people of all genders and gender identities and people with disabilities. LRH's Aboriginal Hospital Liaison Officer is available to support Aboriginal and Torres Strait Islander descent applicants and can be contacted via email: AboriginalHealthUnit@lrh.com.au 

How to apply

Join us in our mission to provide exceptional healthcare services to our community. Apply today and make a difference in the lives of our patients and their families. Please click the APPLY button to be directed to our Careers page for direct application. Applications should include a cover letter addressing the Key Selection Criteria and current resume.

Applications Close: 27 March 2026

Explore all the great things happening at LRH by visiting our Careers and Training page of our website www.lrh.com.au/Careers-and-Training/ and take the next step in your career journey.

Before commencement, the successful applicant will

Provide evidence of an original and valid National Police Record Check, an employee Working with Children Check, and a current season influenza vaccine (if applicable to work area), unless a valid medical exemption applies.