Emergency Department Ward Clerk

Latrobe Regional Health is a leading provider of health care services across the Gippsland Region

About the role

Are you seeking a rewarding and diverse Ward Clerk (Emergency Department) role in a leading regional hospital? Join the Emergency Department at Latrobe Regional Health, where we value our employees by providing a safe and supportive workplace culture that enables you to thrive. 

Latrobe Regional Health (LRH) is looking for Ward Clerk (Emergency Department) to join our growing team on a part-time (0.5EFT) fixed term basis until 30 June 2026.

Latrobe Regional Health (LRH) is seeking a motivated and professional Ward Clerk to join our busy Emergency Department. This role is an essential part of the patient journey, providing clerical and reception support to ensure accurate processing of admissions, discharges, and transfers, while delivering a friendly and customer-focused service to patients, visitors, and staff.

As an Emergency Department Ward Clerk, you will play a vital role in supporting the smooth operation of the department by managing patient information, reception services, and administrative tasks in a fast-paced environment.

Working Together | We will respond to challenges together to create a safe, quality health service

The role of the Ward Clerk (Emergency Department) is:

• Processing patient admissions, discharges, and transfers accurately and efficiently.
• Entering patient data and maintaining up-to-date documentation and records.
• Providing high-quality reception services, including managing phone calls and enquiries.
• Supporting the Emergency Department team by assisting with clerical duties such as filing, photocopying, and correspondence.
• Contributing to continuous improvement initiatives and service development.
• Demonstrating strong customer service skills and professionalism when interacting with patients, visitors, and staff.

About you

Ideal candidates for this role will have:

• Experience in customer service and administration in a busy environment.
• Strong interpersonal and communication skills, with a professional and welcoming manner.
• Excellent attention to detail, organisational ability, and the capacity to meet deadlines.
• Flexibility, adaptability, and the ability to work both independently and as part of a team.
• Commitment to confidentiality, quality service, and patient-centred care.

Latrobe Regional Health offers a range of benefits including:

• Salary packaging up to $9,000 per annum.
• Meals/Entertainment benefit up to $2,650 per annum.
• Encouragement for professional development and ongoing education.
• A range of social club activities, discounts and diverse workplace activities.
• Free access to our Staff Wellbeing Centre offering health education and wellbeing
• Access to discounted gym membership and fitness services through Fitness Passport Services.

Interested about this exciting opportunity, but want more information? We encourage you to contact Pru Scanlon, Emergency Department Clerical Team Leader via email: pru.scanlon@lrh.com.au for a confidential discussion.

Please click here for a copy of the Position Description

About us

Located in the picturesque region of Gippsland, Latrobe Regional Health (LRH) offers the perfect balance between career and lifestyle. Enjoy easy access to Melbourne, stunning beaches, majestic mountains, and serene lakes. With flexible working hours, you can make the most of what Gippsland has to offer.

LRH cares for a population of about 300,000 and is the regional provider of specialist services. Our catchment covers 42,000 square kilometres, from Phillip Island to Mallacoota in the far east of Victoria. LRH offers cardiac care, surgery, medical, renal, emergency care, aged care, women's and children's services, pharmacy, allied health and rehabilitation. Medical and radiation oncology are offered by the Gippsland Cancer Care Centre.

Now is an exciting time to join the LRH team, with the $223.5 million expansion completed in March 2024, offering improved maternity and paediatric facilities, larger intensive care unit, increased medical and surgical beds and additional operating theatres.

Diversity and inclusion

We embrace workforce diversity and actively encourage applications from across our community including Aboriginal and Torres Strait Islander people, people with linguistically diverse backgrounds, people of all genders and gender identities and people with disabilities. LRH's Aboriginal Hospital Liaison Officer is available to support Aboriginal and Torres Strait Islander descent applicants and can be contacted via email: AboriginalHealthUnit@lrh.com.au 

How to apply

Join us in our mission to provide exceptional healthcare services to our community. Apply today and make a difference in the lives of our patients and their families. Please click the APPLY button to be directed to our Careers page for direct application. Applications should include a cover letter addressing the Key Selection Criteria and current resume.

Applications close: 6 October 2025

Explore all the great things happening at LRH by visiting our Careers and Training page of our website www.lrh.com.au/Careers-and-Training/ and take the next step in your career journey.

Before commencement, the successful applicant will

Provide evidence of an original and valid National Police Record Check, an employee Working with Children Check, and a current season influenza vaccine (if applicable to work area), unless a valid medical exemption applies.