Emergency Department Ward Clerk

Latrobe Regional Health is a leading provider of health care services across the Gippsland Region

About the role

Are you seeking a rewarding and diverse Ward Clerk role in a leading regional hospital? Join the Emergency Department team at Latrobe Regional Health, where we value our employees by providing a safe and supportive workplace culture that enables you to thrive. 

Latrobe Regional Health is looking for Ward Clerk (Emergency Department) to join our growing team on a part-time (0.2EFT) ongoing.

The Ward Clerk (Emergency Department) provides timely, accurate and customer-focused clerical support within a fast-paced Emergency Department environment. The role is responsible for processing patient admission requirements in line with organisational policies and legislative standards. Working closely with clinical and non-clinical staff, the Ward Clerk (Emergency Department) contributes to safe patient flow, effective communication and a positive experience for patients, families and staff while supporting the operational needs of the Emergency Department.

Working Together | We will respond to challenges together to create a safe, quality health service

The role of the Ward Clerk (Emergency Department) is to:

• Provide effective clerical services including filing, typing, data entry and use of in-house systems and Microsoft Office applications.
• Accurately process patient admissions, discharges, transfers and post-admission requirements, ensure patient information is complete and correct.
• Deliver customer-focused reception services by welcoming patients, visitors and staff in a courteous, timely and professional manner.
• Maintain and manage patient documentation through collecting, collating and filing records in accordance with LRH policies and confidentiality requirements.
• Collaborate with Admissions, clinical teams and other LRH departments to support effective patient flow and service delivery.
• Contribute to continuous improvement, team objectives and compliance with departmental policies, risk management systems and mandatory training.

About you

Ideal candidates for this role will have:

• Experience in providing customer service and working effectively in a busy environment with competing priorities.
• High attention to detail, excellent interpersonal and telephone skills, and respect for confidentiality.
• Ability to work with minimal supervision, organise and prioritise tasks, and meet deadlines.
• Flexibility, adaptability and a willingness to learn new systems, processes and practices.
• Experience in a healthcare environment, knowledge of medical terminology, and familiarity with patient management systems (desirable).

Latrobe Regional Health offers a range of benefits including:

• Salary packaging up to $9,000 per annum.
• Meals/Entertainment benefit up to $2,650 per annum.
• Encouragement for professional development and ongoing education.
• A range of social club activities, discounts and diverse workplace activities.
• Free access to our Staff Wellbeing Centre offering health education and wellbeing
• Access to discounted gym membership and fitness services through Fitness Passport Services.

Interested about this exciting opportunity, but want more information? We encourage you to contact Pru Scanlon, Team Leader Clerical Services ED email on Pru.Scanlon@lrh.com.au for a confidential discussion.

Please click here for a copy of the Position Description

About us

Located in the picturesque region of Gippsland, Latrobe Regional Health (LRH) offers the perfect balance between career and lifestyle. Enjoy easy access to Melbourne, stunning beaches, majestic mountains, and serene lakes. With flexible working hours, you can make the most of what Gippsland has to offer.

LRH cares for a population of about 300,000 and is the regional provider of specialist services. Our catchment covers 42,000 square kilometres, from Phillip Island to Mallacoota in the far east of Victoria. LRH offers cardiac care, surgery, medical, renal, emergency care, aged care, women's and children's services, pharmacy, allied health and rehabilitation. Medical and radiation oncology are offered by the Gippsland Cancer Care Centre.

Now is an exciting time to join the LRH team, with the $223.5 million expansion completed in March 2024, offering improved maternity and paediatric facilities, larger intensive care unit, increased medical and surgical beds and additional operating theatres.

Diversity and inclusion

We embrace workforce diversity and actively encourage applications from across our community including Aboriginal and Torres Strait Islander people, people with linguistically diverse backgrounds, people of all genders and gender identities and people with disabilities. LRH's Aboriginal Hospital Liaison Officer is available to support Aboriginal and Torres Strait Islander descent applicants and can be contacted via email: AboriginalHealthUnit@lrh.com.au 

How to apply

Join us in our mission to provide exceptional healthcare services to our community. Apply today and make a difference in the lives of our patients and their families. Please click the APPLY button to be directed to our Careers page for direct application. Applications should include a cover letter addressing the Key Selection Criteria and current resume.

Applications Close: 14 May 2026

Explore all the great things happening at LRH by visiting our Careers and Training page of our website www.lrh.com.au/Careers-and-Training/ and take the next step in your career journey.

Before commencement, the successful applicant will

Provide evidence of an original and valid National Police Record Check, an employee Working with Children Check, and a current season influenza vaccine (if applicable to work area), unless a valid medical exemption applies.