Service Desk Officer

About the role

Are you seeking a diverse Service Desk position at a leading regional hospital? Join Gippsland Health Alliance (GHA) at Latrobe Regional Health, where a ‘world of opportunities awaits'.

Latrobe Regional Health (LRH) is seeking casual Service Desk Officers to join the team at GHA. These positions are on a casual basis.

Reporting to the Service Desk Team Leader, the Service Desk Officer will be part of the GHA ICT Operations and Support team which delivers ICT operational and Project Management support services to the CIO Office and GHA members.

The Service Desk Officer will be accountable for the effective delivery of the following services as a part of this role:

• Deliver exceptional customer service to all GHA members and customers.
• Triage, prioritise and collect all relevant call information.
• Provide application and user administration support to GHA systems.
• Maximise the GHA ROI via Service Desk promotion and usage.

About you

Ideal candidates for this role will have:

• Excellent customer service skills.
• Excellent organisational and time management skills.
• Demonstrated understanding of computer systems.
• Proven ability to work within a team environment.
• Basic knowledge of computer systems.
• ITIL Certifications and/or training is desirable.
• Appropriate formal qualifications related to job responsibilities or relevant work experience is desirable.

Gippsland Health Alliance offers a range of benefits including:

• A dynamic and supportive work environment.
• Opportunities for professional development and growth.
• Salary packaging up to $9,000 per annum.
• Meals/Entertainment benefit up to $2,650 per annum.
• Multidisciplinary teamwork across the team.
• Encouragement for professional development and ongoing education.
• A range of social club activities, discounts and diverse workplace activities.
• Free access to our Staff Wellbeing Centre offering health education and wellbeing services.

Interested, but want more information about this exciting opportunity? We encourage you to contact Elise Bailey, Service Desk Team Leader via  email: Elise.Bailey@gha.net.au for a confidential discussion. Please click here for a copy of the Position Description.

About us

Located in the picturesque region of Gippsland, Gippsland Health Alliance (GHA) offers the perfect balance between career and lifestyle. Enjoy easy access to Melbourne, stunning beaches, majestic mountains, and serene lakes. With flexible working hours, you can make the most of what Gippsland has to offer.

Gippsland Health Alliance is a consortium of all publicly funded health services in the Gippsland region. Our overarching objective is to provide timely information to health professionals and administrators whenever needed. At GHA, we are dedicated to transforming healthcare delivery and improving patient outcomes across the Gippsland region. Our goals include providing exceptional service which positively impacts our community, driving value for money solutions and enhancing the quality and efficiency of patient care by establishing a system to promote collaborative and coordinated services.

How to apply

Join us in our mission to provide exceptional healthcare services to our community. Apply today and make a difference in the lives of our patients and their families. Please click the APPLY button to be directed to our Careers page for direct application. Applications should include a cover letter addressing the Key Selection Criteria and current resume. Applications close: 25th June 2025.

Explore all the great things happening at LRH by visiting our Careers and Training page of our website www.lrh.com.au/Careers-and-Training/ and take the next step in your career journey.

Before commencement, the successful applicant will

Provide an original valid National Police Record Check, an employee Working with Children Check, and current season influenza vaccine (if applicable to work area), unless a valid medical exemption applies.

Diversity and inclusion

We actively embrace workforce diversity, equity and inclusion, and encourage applications from across our community, including Aboriginal and Torres Strait Islander people. LRH's Aboriginal Hospital Liaison Officer is available to support Aboriginal and Torres Strait Islander descent applicants and can be contacted on (03) 5173 8653.