Service Desk Officer

Latrobe Regional Health is a leading provider of health care services across the Gippsland Region

About the role

Are you seeking a rewarding and diverse Service Desk Officer role in a leading regional hospital? Join the Service Desk at Gippsland Health Alliance, where we value our employees by providing a safe and supportive workplace culture that enables you to thrive. 

Latrobe Regional Health is looking for Service Desk Officer to join our growing team on a full-time (1.0EFT) ongoing basis.

Reporting to the Service Desk Team Leader, you will provide Level 1 ICT Support, deliver exceptional customer service, and assist in maintaining and improving ICT systems across GHA member sites. This role offers variety, collaboration, and the opportunity to contribute to the delivery of high-quality ICT services in a healthcare setting.

Working Together | We will respond to challenges together to create a safe, quality health service

The role of Service Desk Officer is:

• Provide Level 1 support for ICT products and services listed in the service desk product catalogue.
• Triage and prioritise incoming calls, ensuring accurate and timely collection of details.
• Maintain and develop Service Desk documentation, procedures, and operational processes.
• Assist in implementing new processes and promoting Service Desk usage across GHA sites.
• Liaise with internal and external stakeholders to meet Service Level Agreements (SLAs).
• Support application teams with incident, problem, and change management processes.

About you

Ideal candidates for this role will have:

• Excellent customer service and communication skills.
• Strong organisational and time management abilities.
• Demonstrated understanding of computer systems and ability to work within a team.
• Basic ICT knowledge (ITIL certification and formal IT qualifications desirable).
• Ability to work on a rotating roster, including weekends and public holidays.
• Experience with ITIL-based Service Desk Software and MS Windows/Office Systems (desirable).

Gippsland Health Alliance offers a range of benefits including:

• Salary packaging up to $9,000 per annum.
• Meals/Entertainment benefit up to $2,650 per annum.
• Encouragement for professional development and ongoing education.
• A range of social club activities, discounts and diverse workplace activities.
• Free access to our Staff Wellbeing Centre offering health education and wellbeing
• Access to discounted gym membership and fitness services through Fitness Passport Services.

Interested about this exciting opportunity, but want more information? We encourage you to contact Elise Bailey, Service Desk Team Leader via email: elise.bailey@gha.net.au for a confidential discussion.

Please click here for a copy of the Position Description

About us

Located in the picturesque region of Gippsland, Latrobe Regional Health (LRH) offers the perfect balance between career and lifestyle. Enjoy easy access to Melbourne, stunning beaches, majestic mountains, and serene lakes. With flexible working hours, you can make the most of what Gippsland has to offer.

LRH cares for a population of about 300,000 and is the regional provider of specialist services. Our catchment covers 42,000 square kilometres, from Phillip Island to Mallacoota in the far east of Victoria. LRH offers cardiac care, surgery, medical, renal, emergency care, aged care, women's and children's services, pharmacy, allied health and rehabilitation. Medical and radiation oncology are offered by the Gippsland Cancer Care Centre.

Now is an exciting time to join the LRH team, with the $223.5 million expansion completed in March 2024, offering improved maternity and paediatric facilities, larger intensive care unit, increased medical and surgical beds and additional operating theatres.

Diversity and inclusion

We embrace workforce diversity and actively encourage applications from across our community including Aboriginal and Torres Strait Islander people, people with linguistically diverse backgrounds, people of all genders and gender identities and people with disabilities. LRH's Aboriginal Hospital Liaison Officer is available to support Aboriginal and Torres Strait Islander descent applicants and can be contacted via email: AboriginalHealthUnit@lrh.com.au 

How to apply

Join us in our mission to provide exceptional healthcare services to our community. Apply today and make a difference in the lives of our patients and their families. Please click the APPLY button to be directed to our Careers page for direct application. Applications should include a cover letter addressing the Key Selection Criteria and current resume.

Applications close: 01 December 2025

Explore all the great things happening at LRH by visiting our Careers and Training page of our website www.lrh.com.au/Careers-and-Training/ and take the next step in your career journey.

Before commencement, the successful applicant will

Provide evidence of an original and valid National Police Record Check, an employee Working with Children Check, and a current season influenza vaccine (if applicable to work area), unless a valid medical exemption applies.