INTERNAL WGHG EMPLOYEES ONLY: Hotel Services Supervisor

INTERNAL WGHG EMPLOYEES ONLY

HOTEL SERVICES SUPERVISOR

Hotel Services, Andrews House

Permanent Full Time, 76 hours per fortnight

Managers & Administrative Workers Enterprise Agreement (HS3) commencing at $37.67632 per hour

Junior rates apply to employees aged under 19 years

West Gippsland Healthcare Group is seeking an experienced and motivated Hotel Services Supervisor to oversee daily operations at our Andrews House facility in Trafalgar. In this newly created pivotal role, you’ll be responsible for ensuring the smooth and efficient delivery of food, environmental and housekeeping services, supporting resident dignity and choice in everything we do.

Working closely with the Hotel Services Manager and Andrews House Facility Manager, you’ll lead a team of dedicated staff, providing coaching, guidance and hands-on support to ensure high service standards, audit readiness and compliance with all relevant aged care legislation. Your ability to manage people, think critically, and organise priorities will be key as you coordinate resources, maintain budgets, and support staff development across the department.

With your strong communication skills, keen attention to detail and commitment to excellence, you’ll foster a positive and productive team culture, ensuring all residents receive a clean, safe and respectful environment every day. You’ll also play a key role in quality assurance, reporting, project coordination, and performance management, while contributing to a workplace culture that values respect, leadership, accountability, collaboration and continuous improvement.

If you're ready to step into a role where your leadership can make a genuine difference in people’s lives, this is your opportunity. Join a supportive and community-focused organisation that puts care at the heart of everything we do.

Our preferred candidates will have:

• Sound computer skills, including using Microsoft Office, particularly Word and Excel.
• A thorough understanding and respect for confidentiality requirements.
• A current motor vehicle driver’s license.
• Minimum two years’ experience leading a team.

It is also desirable, but not essential, to have:

• Previous Experience within a hospital or aged care environment.
• Certificate III or above in Business, Health, Food, Cleaning or equivalent.  

Further details and how to apply

Further information is contained in the Position Description. Applications are to be submitted by selecting 'Apply Now' and should include a current CV, response to the key selection criteria (as outlined in the Position Description) and a covering letter. Shortlisted applicants will be asked to provide at least 1 professional referees. If you have any further queries, please contact  David O’Neill, Acting Hotel Services Manager, 03 5625 6220 or via email David.ONeill@wghg.com.au.

Applications close: 12 May 2026* (applications may close earlier)

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As an inclusive employer, committed to improving diversity and equity in our workforce, we encourage applications from all parts of our community, including Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, LGBTI people, and people with lived experience of disability.

As a Child Safe organisation, West Gippsland Healthcare Group promotes the safety, wellbeing and inclusion of all children, including those with disability.