EMR Subject Matter Expert

EMR Subject Matter Expert

Permanent Full Time, up to 80 hours per fortnight

Nurses and Midwives Agreement (ZF4) or Health and Allied Services Agreement (HS4), Classification is dependant on skills and experience

We are looking for an experienced EMR Subject Matter Expert (SME) to play a key role in the optimisation and ongoing support of our Electronic Medical Record (EMR) system used at the health services within the Gippsland Local Health Service Network. This role will act as the critical link between clinical, operational, and technical stakeholders internally at West Gippsland Healthcare Group, and externally with Gippsland Health Alliance (GHA), vendor (Altera), and our Local Health Service Network Partners to ensure the EMR changes are clinically safe, compliant, fit for purpose and standardised across the region to support safe, efficient, and high‑quality patient care. Scoping the development and testing of strategy, governance, and execution across projects and business as usual releases/enhancements for Sunrise Clinical Manager (SCM) and Opal.

In collaboration with our Local Health Service Networks Partners and Gippsland Health Alliance the role will specifically focus on:

• User Engagement and Issue Identification
• Facilitate the development, scoping requirements and submission for EMR system enhancements
• Lead testing and change coordination and plan implementation of approved enhancements
• Regionalisation of workflows to create streamlined processes through the Gippsland Local Health Service Network
• Assisting with Regional and Departmental clinical application projects where EMR enhancements are in scope

We offer a friendly, team focused work environment, comprehensive orientation to he department and organisation, in house salary packaging and free car parking.

Our preferred candidate will have:

• Excellent analytical skills
• Passion for digital transformation
• Significant experience working with Sunrise Clinical Manager Electronic Medical Record system. This experience should include a demonstrated understanding of EMR functionality, user workflows, and the challenges associated with EMR usage
• Excellent stakeholder engagement, communication, and facilitation skills
• Demonstrated ability to build strong, collaborative relationships with clinical, operational, technical, and vendor stakeholders across local and regional teams
• Ability to work effectively in a fast-paced environment with competing priorities

The following experience / qualifications would be considered advantageous:

•             Previous experience with testing and change coordination

About our organisation

The West Gippsland Healthcare Group is a customer focused health organisation providing acute medical and surgical, obstetric, emergency, residential care and community health services to 45,000 people in the rural, urban residential, agricultural and industrial areas located within the Baw Baw Shire and beyond. The administrative headquarters are located at West Gippsland Hospital in Warragul, approximately 100kms east of Melbourne.

West Gippsland Healthcare Group staff benefits include:

• Flexible working arrangements
• Professional development opportunities
• Access to employee assistance program
• Salary packaging
• Free Parking

Working with us

All appointments with the West Gippsland Healthcare Group are subject to the satisfactory return of professional reference checks, a National Police Record Clearance and a current Employee Working with Children Check. All employees must hold a current entitlement to work within Australia. A six-month probationary period applies to all new appointments. 

Further details on how to apply

Further information is contained in the Position Description.  Applications are to be submitted by selecting 'Apply Now' and should include a current CV, response to the key selection criteria (as outlined in the Position Description) and a covering letter. Shortlisted applicants will be asked to provide at least 2 professional referees. If you have any further queries, please contact Tania Grant, Quality & Safety Manager, 0356256289 or via email on tania.grant@wghg.com.au.

Applications close: Tuesday, 26 May 2026* (applications may close earlier)

As an inclusive employer, committed to improving diversity and equity in our workforce, we encourage applications from all parts of our community, including Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, LGBTI people, and people with lived experience of disability.

As a Child Safe organisation, West Gippsland Healthcare Group promotes the safety, wellbeing and inclusion of all children, including those with disability.