Hotel Services Manager

Hotel Services Manager

Hotel Services

Full Time, 38 hours per week

Managers and Administration Workers Grade 6 (HS6)

Junior rates apply to employees aged under 19 years

An opportunity has arisen to join West Gippsland Healthcare Group in the role of Hotel Services Manager. Reporting to the General Manager Facilities Management, you will lead a committed and capable team delivering essential support services across the organisation.

Working closely with Environmental and Food Services teams, you will guide the delivery of patient food and beverage services, café and canteen operations, environmental hygiene and waste management across hospital and aged care sites. This role plays an important part in supporting high quality, safe and consistent services that contribute to positive patient and resident experiences.

We are seeking an experienced and motivated leader who values teamwork, builds strong relationships and brings a practical and supportive approach to developing people and improving services. You will be comfortable working across multiple sites, leading change and partnering with stakeholders to achieve great outcomes for our community.

This is a full-time position of 38 hours per week, to be worked from Monday-Friday, exact hours will be negotiated with the successful applicant.  We offer a friendly, team focused work environment, comprehensive orientation to the department and organisation, in house salary packaging and free car parking.

Our preferred candidate will have:

• Tertiary qualifications in business, management, facilities management or a related field, or equivalent experience managing similar services
• Demonstrated experience leading teams to deliver high quality, consistent services
• A strong focus on service quality, efficiency and continuous improvement
• Proven ability to build team capability through coaching, mentoring and clear direction
• Experience managing budgets, resources and operational performance
• Well developed communication and stakeholder engagement skills

The following experience/qualifications would be considered advantageous:

• Experience working within a healthcare environment
• Postgraduate qualifications in a relevant discipline

IMPORTANT: Some roles in the healthcare sector are required to be vaccinated annually for Influenza (unless a valid exemption applies). Evidence of vaccination (or exemption) will be required to be provided prior to commencement.

About our organisation 

The West Gippsland Healthcare Group is a customer focused health organisation providing acute medical and surgical, obstetric, emergency, residential care and community health services to 45,000 people in the rural, urban residential, agricultural and industrial areas located within the Baw Baw Shire and beyond. The administrative headquarters are located at West Gippsland Hospital in Warragul, approximately 100kms east of Melbourne.

West Gippsland Healthcare Group staff benefits include:

• Flexible working arrangements
• Professional development
• Access to employee assistance program
• Salary packaging
• Free Parking
• Accrued day off (ADO) option

Working with us

All appointments with the West Gippsland Healthcare Group are subject to the satisfactory return of professional reference checks, a National Police Record Clearance clearance and a current Employee Working with Children Check. All employees must hold current entitlement to work within Australia. A six-month probationary period applies to all new appointments.

Further details and how to apply

Further information is contained in the Position Description.  Applications are to be submitted by selecting 'Apply Now' and should include a current CV, a cover letter and responses to the selection criteria. Shortlisted applicants will be asked to provide at least 2 professional referees. If you have any further queries, please contact Brenton Mitchell, General Manager Facilities Management, 562 30703.

Applications close: 10 June 2026* (applications may close earlier)

* Applications will be reviewed as they are received. This position will remain open for a minimum of fourteen (14) days from the date of advertisement and may close earlier than the listed closing date if a suitable candidate/s are identified.

As an inclusive employer, committed to improving diversity and equity in our workforce, we encourage applications from all parts of our community, including Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, LGBTI people, and people with lived experience of disability.

As a Child Safe organisation, West Gippsland Healthcare Group promotes the safety, wellbeing and inclusion of all children, including those with disability.