Administration Officer

Position Description

The Yarram Medical Centre (YMC) Administration Officer will ensure a high standard of care and accurate service to all clients of YMC and YDHS. They will deliver reception and administrative support to clients, general practitioners, and contractors. The Administration Officer will ensure all documentation is accurate and meets the requirements of both Legislation and good practice.

Responsibilities

Administrative:

• Carry out day-to-day operations of the YMC desk including booking appointments.
• Answer the telephone in a courteous and professional manner.
• Receive and convey messages in writing, verbally and electronically.
• General office duties such as word processing, data entry, patient account management, scanning, filling, stationary orders, and processing of daily mail.
• Liaise with patients and their families in a compassionate manner.
• Liaise with GPs, other health professionals.
• To develop and maintain cooperative relationships with staff, GP’s, and contractors within YDHS, maintaining open lines of communication including an awareness of the availability of the range of services.  
• To participate in quality improving activities such as audits and surveys as required under the RACGP Standards for General Practices.
• Participate in ongoing professional development and YDHS annual mandatory training.
• Contribute equitably to maintaining the cleanliness of the YMC.
• Ensure the practice building and rooms are clean, tidy, and accessible.
• Perform other duties as directed by the Practice Manager or Director Corporate Services.

Safety, quality, and care:

• Participate in the practice risk management and quality improvement processes.
• Record incidents and near misses in line with practice policy.
• Exercise duty of care including meeting practice standards and accountability.
• Always maintain patient and practice confidentiality.
• Ensure the practice building and workspaces are conducive to a safe and practical work environment.
• Work to clinical governance processes and standards.
• Actively contribute to the development of a culture consistent with the values of the practice.

Key Selection Criteria

Mandatory:

• The ability to maintain a high level of professionalism and confidentiality.
• Strong computer literacy.
• Excellent communication skills, written and verbal. 
• The ability to work independently, show initiative and work productively within a team environment and the ability to communicate with a range of people.

Desirable:

• Previous experience in a medical reception or similar administrative position.
• Previous experience in the use of Best Practice Medical Software.
• Working knowledge of Windows-based software systems (e.g., Word and Excel).
• An understanding of the Medicare Benefits Schedule.
• An understanding of medical terminology, medical and allied health professional organisations and relevant stakeholders.
• An understanding or experience in General Practice Accreditation and Standards.

Person-Centred Care

• Ensure that all clients, their families, visitors, and colleagues are treated with respect and dignity.

·      Listen to and collaborate with our clients to understand their personal experiences to provide flexible care that complements their unique characteristics and supports them to live their best life.

• Support our clients to understand and learn about their health.

·      Involve clients and their advocates in their healthcare decisions.

·      Clearly explain your treatment options using easy to understand language and avoiding jargon.

·      Respect healthcare decisions made by clients.

·      Ensure your practice and the service provided to consumers is free from discrimination based on age, gender, gender identity, sexual orientation, disability, employment status, cultural background, or religious beliefs.

Relevant information

YDHS is responsible for employing and contracting applicants who meet stringent community and public and public sector expectations. Applicants shall be required to provide and maintain:

• An original National Police Record Check completed within the last twelve (12) months prior to commencement.
• An employee Working with Children Check.
• A NDIS Worker Screening Check.
• Relevant professional registrations.
• Complete a Pre-existing injury declaration form.
• Undergo any other relevant checks, education or licencing as directed at own cost.

What’s on offer 

• Diverse service.
• Salary packaging up to $9,000 per annum.
• Meals/Entertainment benefit up to $2,650 per annum.• Free access to a brand new state of the art, onsite gymnasium.
• Brand new onsite Cafe.
• Experienced and friendly team to offer support at all times.
• Access to continuing professional development to improve skills and knowledge.
• Beautiful location - Yarram is a major hub for surrounding areas. 

How to apply

If you would enjoy the variety of this role and the close-knit community this township has to offers, we want to hear from you! For more information about this position, please contact Stacey O’Neill – Human Resources Manager on 03 5182 0279 or via email: humanresources@ydhs.com.au. Please click here for a copy of the Position Description. 

Join us in our quest to provide exceptional healthcare services to our local community. Apply today and make a difference in the lives of our patients and their families. Please click the APPLY button for direct application. Applications should include a cover letter addressing the Key Selection Criteria and current resume.
Applications close: Sunday 24th May 2026

About us

The Yarram and District Health Service (YDHS) is based in Yarram, 220 kilometers southeast of Melbourne on the South Gippsland Highway in rural Victoria. Yarram is 73 kilometers southwest of Sale and 62 kilometers southeast of Traralgon.

We provide our community with Acute Inpatient services, Dialysis, Urgent Care, Aged Care, Respite Care, Primary Health, Community Services, and an Integrated Health Care Centre. Our consumers and community are at the core of every decision we make. YDHS is committed to the Child Safe Standards.

YDHS want to attract and retain the best staff to provide an exceptional service to our community. We promote and develop opportunities for people to contribute to and encourage innovation, leadership, and collaboration. We are committed to making YDHS a Centre of Excellence in everything we do.

Before commencement, the successful applicant will:

Provide an original National Police Record Check – no older than twelve (12) months, an Employee Working with Children Check, be willing to apply for and pass a NDIS Workers Screening Check, a current season influenza vaccine (if applicable to work area), unless a valid medical exemption applies and complete a Pre-existing injury declaration form.

Diversity and inclusion

We embrace workforce diversity and actively encourage applications from across our community including Aboriginal and Torres Strait Islander people, people with linguistically diverse backgrounds, people of all genders and gender identities and people with disabilities.