HIS & Reception Clerk

Health Information Services Clerk / Reception

Health Information Services

Casual Opportunities Available

Management & Administrative Officers (HS1A), $27.75 per hour (excluding allowances)

(Junior rates apply to employees aged under 19 years)

West Gippsland Healthcare Group, Health Information Services Team, currently have casual vacancies within their team for Health Information Services Clerks/Receptionists.

The Health Information Services (HIS) Clerk and Reception position is a dynamic role and is to provide general clerical duties relating to the functions of the Health Information Service (HIS) ensuring confidentiality and security of patient information is always maintained.

The role is multi-skilled and will encompass working throughout the different roles of the department, but primarily this role will be responsible for working with the hospital’s main reception team.

The HIS Clerk & Reception Role involves the processing of patient admissions, transfers, and discharges, managing patient information and paperwork, and managing front-line communication with patients, families, and staff around multiple departments of the hospital.

Casuals are employed on an 'as needs' basis to backfill leave and extra shifts on days, nights and weekends. Casual positions do not include regular hours.

Our preferred candidate will have:

• Customer focused and customer service experience
• Demonstrated skills in effective communication, consultation, and interpersonal relations.
• Demonstrated computer skills and experience with software applications including Microsoft Office and general knowledge of patient administration systems.
• Demonstrated ability to prioritise own work and to work with minimal supervision.
• Demonstrated ability to work under pressure and to meet deadlines.
• A thorough understanding and respect for confidentiality requirements.
• Responsible and mature work attitude.
• A strong team player with demonstrated ability to work as part of a team.
• Comfortable and confident with speaking on overhead pager system throughout the hospital.
• Adapt to changes within the daily roster.

The following experience/qualifications would be considered advantageous:

• Previous experience in a similar role, preferably within a health service.
• Knowledge of privacy legislation and document control.
• Previous experience using patient administration systems.

IMPORTANT: Some roles in the healthcare sector are required to be vaccinated annually for Influenza (unless a valid exemption applies). Evidence of vaccination (or exemption) will be required to be provided prior to commencement.

About our organisation:

The West Gippsland Healthcare Group is a customer focused health organisation providing acute medical and surgical, obstetric, emergency, residential care and community health services to 45,000 people in the rural, urban residential, agricultural and industrial areas located within the Baw Baw Shire and beyond. The administrative headquarters are located at West Gippsland Hospital in Warragul, approximately 100kms east of Melbourne.

West Gippsland Healthcare Group staff benefits include:

• Flexible working arrangements
• Professional development
• Access to employee assistance program
• Salary packaging
• Free Parking

Working with us:

All appointments with the West Gippsland Healthcare Group are subject to the satisfactory return of professional reference checks, a National Police Record Clearance and a current Employee Working with Children Check. All employees must hold current entitlement to work within Australia. A six-month probationary period applies to all new appointments.

Further details and how to apply

Further information is contained in the Position Description.  Applications are to be submitted by selecting 'Apply Now' and should include a current CV, response to the key selection criteria (as outlined in the Position Description) and a covering letter. Shortlisted applicants will be asked to provide at least 2 professional referees. If you have any further queries, please contact  Matthew Kemp, Health Information Manager, Health Information Services / Jessica Burr, Team Leader, Health Information Services via email Matthew.Kemp@wghg.com.au / Jessica.Burr@wghg.com.au