Patient Services Clerk

Central Gippsland Health (CGH) is a sub-regional health service and the major provider of health and aged care services in the Wellington Shire. We are located in the City of Sale which is 215 km east of Melbourne. The City of Sale is an ideal access point for the magnificent Gippsland Lakes, 90 Mile Beach and the Victorian Alps.

Patient Services Administration Assistant (Fixed Term part time from November 2026 to January 31st 2027)

Join our team as a part-time Patient Services Administration Assistant!

We are looking for a highly motivated individual with excellent communication and interpersonal skills with a willingness to learn.  The position is 64 hours per fortnight where you will be supported to learn admissions and waitlisting during your fixed tenure.

This ia a great opportunity to get experience in healthcare administration.

About Central Gippsland Health 

Central Gippsland Health (CGH) is a sub-regional health service and the major provider of health and aged care services in the Wellington Shire. CGH is located in the City of Sale which is 215 km east of Melbourne. The City of Sale is an ideal access point for the magnificent Gippsland Lakes, 90 Mile Beach and the Victorian Alps.

CGH provides acute care as part of an integrated service delivery model across Wellington Shire and beyond. The service provides beds across three campuses (Sale, Maffra and Heyfield). Acute services include a full-time emergency department, critical care unit, neonatal critical care unit, three operating theatres, day procedure unit, oncology and dialysis services in addition to general medical and services and sub-acute services including rehabilitation. 

CGH is also a leading teaching hospital, affiliated with Monash University's School of Rural Health and provides placements and clinical experience for students.

About Department

Patient Services: Provides patients and the community with access to Admissions, Preadmission Clinic, Pre Anaesthetic Clinics, Acute Admissions, Cardiology Department, Wound/Stomal Therapist, Planned Surgery Preparation Lists and Elective Bookings.

About the Role

As a Patient Services Clerk, you will deliver customer-focused care and handle reception duties, including patient registration, admission, data entry  and booking for planned surgical procedures. You will also ensure compliance with FOI legislation and the patient privacy policy at Sale Hospital regarding patient data.

Key Responsibilities:

• Performing data entry into iPM (Integrated Process Data Management)
• Identifying and registering patients
• Conducting private health insurance checks
• Admitting patients using iPM
• Liaising with the planned surgery access officer, nursing staff, and medical staff
• Auditing data and collaborating closely with the clinical teams for patient services
• Meeting and greeting patients, staff, doctors, and all visitors in a professional and courteous manner as the first point of contact for patient services
• Providing pre-admission, admission, preparation list, and booking services
• Ensuring smooth preparation of planned admission and surgery lists, including handling cancellations/additions and liaising with doctors, other administration and clerical staff, and the pre-admission and preparation  list management team
• Maintaining accurate patient and staff details in the patient management system
• Entering correct patient details and surgical codes relevant to patient management systems
• Participating in process improvements and collaborating with other team members

Qualifications, Skills and Experience

• Demonstrated excellence in customer service with outstanding interpersonal and communication skills
• Professional presentation, style and manner
• Strong MS Office Suite skills using Word, Excel, Outlook; including monitoring multiple emails
• Meticulous attention to detail when handling patient data with high levels of accuracy
• Demonstrated ability to work independently, flexibly and cooperatively as part of a team
• Team player, self-directed and motivated with highly developed time management and organisational skills and the ability to prioritise tasks, be responsive and meet deadlines in a busy, changing and demanding environment                                                                                                        

Benefits

• Salary packaging
• Employee Assistance Program
• Social Club

Application

• Please attach your resume and cover letter to your application 

To obtain a copy of the position description, please reach out to the HR team at 03 5143 8530 or hradmin@cghs.com.au 

For questions regarding the position, contact Perioperative Services Nurse Unit Manager, Mauricio Yanez at 03 5143 8182 or mauricio.yanez@cghs.com.au

All appointments are made subject to the candidate providing a current satisfactory National Police Certificate and obtaining a Working with Children Check.

At CGH we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive. We value inclusion and diversity and encourage applicants from culturally and linguistically diverse backgrounds.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.